Frequently Asked Questions

Shopping with us

  • Are there any discounts or promotions currently available?
Check our banners and email newsletters for the latest discounts and special offers on our electric bikes.  Some products also come with a free gift so check out the product pages.  In addition all e-bikes come with 30 days free bicycle and public liability insurance from Laka.
  • How can I track my order and delivery status?

Once your order is processed, you'll receive a shipping tracking number and we'll send you tracking notifications by email. You can also use the tracking number to monitor your delivery status on our website.

  • What types of electric bikes do you offer?

We offer a range of electric bikes, including mountain bikes, city bikes, hybrid bikes, cargo bikes and folding bikes.  Check out the main menu on the homepage for collections of bikes in each category we sell.

  • What warranty do you provide for your electric bikes?

The warranty on our bikes varies by manufacturer.  Please see the Warranty tab within each product page for more details.

  • Do you offer financing options for electric bikes?

Yes, payments via PayPal for eligible customers can be made using their financing option of "Pay In 3" with 0% interest for up to 3 months.  

We also offer Klarna flexible payments for financing your new e-bike.

  • What is the return policy for electric bikes?

Our return policy can be seen on our Returns Policy page.

 

E-bike technicals

  • What is the range of your electric bikes on a single charge?

The range varies by model but generally falls between 20 to 60 miles, depending on factors like terrain and assist level.

  • How long does it take to charge the battery?

Charging times vary, but it typically takes 4-6 hours for a full charge. Some models offer fast-charging options for quicker turnaround.

  • How do I maintain and care for the electric bike's battery?

Please follow the manufacturer's instruction manual. In general, only use the manufacturer's branded charger, avoid over-charging, avoid depleting the battery below 20%, and avoid damage to the battery.  Avoid extreme temperatures, and regularly charge the battery to keep it in optimal condition. If leaving for a period of time, ensure the battery is not charged more than 60%, and charge at least every 6 months.

  • Are your electric bikes road legal in the UK?

We sell electric bikes which comply with UK e-bike regulations, allowing them to be used on public roads and cycle paths without a license.  They must be pedal assisted only, up to a maximum of 250W, and not propel the bike over 15.5mph.  We may also sell e-bikes outside of these regulations with higher power or twist and go throttles, but these can only be used away from public roads and cycle paths unless they are Type Approved.  Our product descriptions include details of each electric bike.  Please see here for the latest UK GOV rules.  It is solely the customer’s duty to make sure that you adhere to all UK legal requirements when using your e-bike.  PEDAL & RIDE will not be held liable for any consequences resulting from the failure to fulfil these legal requirements.

  • Do you provide assembly services for online purchases?

Some of our e-bikes are shipped partially assembled and come with simple instructions on how to assemble the remaining parts (usually just attaching the pedals, and aligning the handlebars).  It's very easy and only requires basic skills. 

Others may be shipped fully assembled as specified in the description for those particular e-bikes.

  • Can I use my own accessories with your electric bikes?

Yes, most standard bike accessories are compatible. However, check with our team for specific compatibility concerns.

  • Are there any weight restrictions for riders?

Our electric bikes typically have weight limits. Check the specifications of the specific model you're interested in for this information.

  • How do I choose the right size for an electric bike?

Follow our size guide here to help you choose the correct size

  • How water-resistant are e-bikes?

In general, the drive systems and components used are designed to be water-resistant under normal riding conditions, including rain.

However, do not use a steam jet or high-pressure cleaner to clean your e-bike. Due to the high pressure, water could penetrate through seals and damage the drive system and components.

 

If you have other questions then please contact us either using the chat link to the right, email us at info@pedalandride.co.uk, or call us and we'll do our best to answer your questions.