Hygge
Hygge Virum Series 2024 E-Bike Battery
Hygge Virum Series 2024 E-Bike Battery
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- Price Match Guarantee
- Free delivery over £500
- Simple 14-day returns
Replacement battery for the Virum and Virum Step-Through 2024 model.
Replacement battery for the Virum and Virum Step-Through 2024 model.
Order Confirmation
Once you've placed your order, your card will be authorised however your card will not be charged at this point. We will contact our distribution network to confirm availability for immediate shipment, and charge your card at the point of dispatch.
If however an item is on backorder, we will contact you to discuss options.
If you'd like confirmation of delivery times before ordering, just message us at info@pedalandride.co.uk and we'll be very happy to help.
Delivery
UK Mainland delivery is included for free on orders over £500. Delivery outside of UK Mainland is subject to additional fees. Please message us at info@pedalandride.co.uk before ordering and we'll be very happy to confirm.
Delivery times can vary depending on the brand of product and stock availability. UK held stock is normally delivered in 3-5 working days, and stock from the European warehouse can take 2-3 weeks.
Tracking details will be sent within 24 hours of your order being dispatched.
If you have not received any updates within 5 working days or have any queries about your delivery, please contact us at support@pedalandride.co.uk.
Once opened, please keep all of your packaging for 14 days in case you need to return as you will need to re-use the same packaging.
Damages
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@pedalandride.co.uk so that we can open an insurance claim on your behalf.
Cancellations & Refunds
Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Returns
Please see our Returns Policy page linked below.
Hygge Warranty
What is Included?
Warranty of 36 months
Warranty of 12 months
- Motor
- Controller
- Fork
- Handlebar
- Brakes
- Charger
- Battery
6-Month Limited Warranty
- Display
- Switch
- Kick Stand
- Tyres
- Pedals
- Freewheel
- Mudguards
- Headlight
- Taillight
Non-warranty conditions
The warranty does not cover the following situations:
- Exceed the above-mentioned product warranty validity period.
- Damage & negligence caused by user.
- Damage caused by uncontrollable forces (such as fire, flood, storm, lightning, earthquake, etc.).
- Any damage caused by improper use, maintenance, or adjustment in line with the “User Manual” requirements.
- Unauthorised disassembly or repair derestriction of any kind.
- Other failures and damages not caused by the product’s design, production, quality, or other issues.
- Total mileage has surpassed 4000 KM on motor based models.
Warranty & repair service


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Why shop with PEDAL & RIDE

Experienced Customer Service
We're deeply passionate about your experience with us, and with years of riding behind us, we can offer you specialist knowledge and expertise to find the right e-bike for you.

Comprehensive e-bike user guide
We'll help you get started right from the off, with our compreshensive e-bike user guide offering tips, techniques, safety, and maintenance advice. We're not just about selling products, we're here to help you get the most from your chosen e-bike, no matter whether you're a beginner or an expert.

The PEDAL & RIDE Advantage
✅ Manufacturer's warranty in case the worst happens
✅ 30 days free insurance through Laka
✅ Fast delivery from UK warehouse
✅ Price match guarantee
✅ Buy now pay later with PayPal and Klarna
✅ Simple 14 day returns
✅ Help, advice, and connection to expert mobile mechanics
✅ We're contributing to Ecologi conservation projects