Frequently Asked Questions

Shopping with us

• Are there any discounts or promotions currently available?

• How can I track my order and delivery status?

Once your order is processed, you'll receive a shipping tracking number and we'll send you tracking notifications by email. You can also use the tracking number to monitor your delivery status on our website.

• What types of electric bikes do you offer?

We offer a range of electric bikes, including mountain bikes, city bikes, hybrid bikes, cargo bikes and folding bikes.  Check out the main menu on the homepage for collections of bikes in each category we sell.

• What warranty do you provide for your electric bikes?

The warranty on our bikes varies by manufacturer.  Please see the Warranty tab within each product page for more details.

• Do you offer financing options for electric bikes?

Yes, payments via PayPal for eligible customers can be made using their financing option of "Pay In 3" with 0% interest for up to 3 months.  

We also offer Klarna flexible payments for financing your new e-bike.

• What is the return policy for electric bikes?

Our return policy can be seen on our Returns Policy page.

E-bike technicals

• What is the range of your electric bikes on a single charge?

The range varies by model but generally falls between 20 to 60 miles, depending on factors like terrain and assist level.

• How long does it take to charge the battery?

Charging times vary, but it typically takes 4-6 hours for a full charge. Some models offer fast-charging options for quicker turnaround.

• How do I maintain and care for the electric bike's battery?

Please follow the manufacturer's instruction manual. In general, only use the manufacturer's branded charger, avoid over-charging, avoid depleting the battery below 20%, and avoid damage to the battery.  Avoid extreme temperatures, and regularly charge the battery to keep it in optimal condition. If leaving for a period of time, ensure the battery is not charged more than 60%, and charge at least every 6 months.

• Are your electric bikes road legal in the UK?

We sell electric bikes which comply with UK e-bike regulations, allowing them to be used on public roads and cycle paths without a license.  They must be pedal assisted only, up to a maximum of 250W, and not propel the bike over 15.5mph.  We may also sell e-bikes outside of these regulations with higher power or twist and go throttles, but these can only be used away from public roads and cycle paths unless they are Type Approved.  Our product descriptions include details of each electric bike.  Please see here for the latest UK GOV rules.  It is solely the customer’s duty to make sure that you adhere to all UK legal requirements when using your e-bike.  PEDAL & RIDE will not be held liable for any consequences resulting from the failure to fulfil these legal requirements.

• Do you provide assembly services for online purchases?

Some of our e-bikes are shipped partially assembled and come with simple instructions on how to assemble the remaining parts (usually just attaching the pedals, and aligning the handlebars).  It's very easy and only requires basic skills. 

Others may be shipped fully assembled as specified in the description for those particular e-bikes.

• Can I use my own accessories with your electric bikes?

Yes, most standard bike accessories are compatible. However, check with our team for specific compatibility concerns.

• Are there any weight restrictions for riders?

Our electric bikes typically have weight limits. Check the specifications of the specific model you're interested in for this information.

• How do I choose the right size for an electric bike?

Follow our size guide here to help you choose the correct size

• How water-resistant are e-bikes?

In general, the drive systems and components used are designed to be water-resistant under normal riding conditions, including rain.

However, do not use a steam jet or high-pressure cleaner to clean your e-bike. Due to the high pressure, water could penetrate through seals and damage the drive system and components.

If you have other questions then please contact us either using the chat link to the right, email us at info@pedalandride.co.uk, or call us and we'll do our best to answer your questions.

E-Bike Size Guide

Selecting the appropriate size e-bike is crucial for comfort, performance, and ensuring you enjoy your ride to the fullest. Use this guide to find the perfect fit based on your height, inside leg measurement, and preferred riding style.

Factors That Affect Your E-Bike Size:

• Style of E-Bike: Different styles are built for unique purposes and have varying frame geometries:
  • Folding Bikes: Compact frames with long seat posts to optimise portability.
  • Mountain Bikes (MTB): Mid-sized frames with longer seat posts for manoeuvrability on rugged terrain.
  • Hybrid Bikes: Frame sizing similar to mountain bikes, blending comfort and versatility for commuting and light off-road riding.
  • Road Bikes: Larger frames designed for speed and efficiency on paved surfaces.
• Your Height and Inside Leg Measurement: Critical for determining the correct frame size (affecting standover height and leg extension)
• Gender: Some e-bike sizes and styles are designed with gender-specific frames for optimal fit.
• Riding Style: Affects frame geometry preference e.g. aggressive riding might require a larger frame for stability.

General Sizing Tips:

1. Review the product specifications of your desired e-bike, as many include height and leg length recommendations.
2. Use the tables below as a general guide for selecting your size.
3. If in doubt, choose the smaller frame if you're between sizes—it’s easier to adjust seat height and handlebars upward than downward.

Hybrid & Mountain Bike Size Chart (Men & Women):

Road Bike Size Chart (Men):

Road Bike Size Chart (Women):

Additional Sizing Notes:

• If you know your inside leg measurement, it’s worth checking this alongside height for even greater accuracy.
• Consider the type of riding you plan to do: long-distance riders may prefer slightly larger frames for stability, while off-road riders may prefer a smaller frame for better control.
• For folding bikes, sizing is generally universal but adjustable for a range of heights. Check specific product details for guidance.

Need Help?

If you’re still unsure about the right size, our team is here to assist you:

• Chat: Click the chat link on the right-hand side of the page.
• Email: info@pedalandride.co.uk
• Call us

Let us help you find the perfect fit so you can enjoy your ride without compromise!

Free Insurance from Laka

Who is Laka?

Laka is an independent cycle insurance company that offers 30 days of free cover to help you protect your e-bike. This free cover provides top-notch protection for theft, damage, loss, and more. Cover begins as soon as you activate your policy with Laka.

Introduction from Laka

When things go wrong Laka's got your back. Claims are handled by experts and usually agreed upon within a day. With no depreciation or excess. And every Laka policy is completely flexible meaning you can cancel at any time during your free cover and not get charged a penny.

What cover do you need?

Complete - The ultimate bike insurance:

• Theft - at home and on the go (including mugging)
• Crash + Accidental Damage
• Emergency and Travel Expenses
• Sportives & Events
• Cover anywhere in the UK
• £0 Excess
• Bike Rental during claim fulfilment
• Multi-bike discount
• Access to Laka's Legal Services
• Third Party cycling liability
• Discounts on cycling gear and goodies
• Optional licensed racing and worldwide travel add-on

Core - Essential insurance for you and your bike

• Theft - at home and on the go (including mugging)
• Sportives & Events
• £0 Excess
• Bike Rental during claim fulfilment
• Multi-bike discount
• Access to Laka's Legal Services
• Third Party cycling liability
• Discounts on cycling gear and goodies

3 reasons why Laka is better for you and your gear

1. It’s insurance that’s fair, not fixed
   Laka won't charge you a fixed sum. Instead, they calculate your monthly contributions - up to a max capped amount - based on the customer's claims.
   
   
2. You’re never tied down
   Your policy is completely flexible meaning if you want to pause or cancel, you can. Anytime.
   
   
3. The claims are super-speedy
   When things go wrong, they’ve got you. Claims are handled by experts and usually agreed upon within a day.

How to get your 30 days free insurance

1. Just order your fantastic new e-bike from PEDAL & RIDE
2. Go to this link to sign-up
3. Sign up to get 30 days free insurance
4. Enjoy your e-bike with peace of mind!

Disclaimer: The information provided above is for informational purposes only and should not be considered advice, a recommendation, or an endorsement of any kind by PEDAL & RIDE. PEDAL & RIDE acts solely as an Introducer for Laka Insurance and provides basic information about Laka’s insurance offerings. PEDAL & RIDE is not regulated by the Financial Conduct Authority (FCA) and does not provide any financial advice or services.

Returns & Refunds

Our Policy

Our Returns Policy allows for 30 days to return or exchange an item bought with a valid receipt from the date you receive the item.  If it is more than 30 days since your purchase, it won’t be possible to offer you a refund or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, with tags and labels, and in its original packaging.  You’ll also need the receipt or proof of purchase.  Please note, the 30 days return period is to allow you to examine the goods as you would in a shop.  To obtain a full refund, the goods must be returned in an “as new” condition.  “As new” condition is defined as unused and re-sellable, and in the original packaging.

To complete your refund or exchange, we require a receipt or proof of purchase.

Returns policies do vary between the brands available through PEDAL & RIDE. Please see the individual product pages for more accurate returns policies for each product.

Your statutory rights are not affected by our Returns Policy.  To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

You have a 30 day right to reject under the Consumer Rights Act 2015 if the goods are deemed faulty, and a 14 day right to return under the Consumer Contracts Regulations 2014. 

To start a return, you can contact us at returns@pedalandride.co.uk.  If your return is accepted, we’ll send you instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted. 

If you are requesting a return due to a change of mind, there will be a charge to cover the delivery costs and a restocking fee.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can review the issue and resolve it for you.

We ask that you thoroughly inspect all items at the point of delivery.  We advise you not to accept delivery of any damaged items.  If you discover that an item has been damaged, please send clear photos of the damaged items to support@pedalandride.co.uk so that we can open an insurance claim on your behalf.

If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered by the warranty. Please send through details of the fault to support@pedalandride.co.uk and we will arrange the repair or replacement with the manufacturer. Please note, any fault caused due to misuse of the item is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your item to avoid voiding your warranty.

Exceptions / non-returnable items

Certain types of item cannot be returned, like perishable goods, custom products (such as special orders or personalised items).  Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method.  Any delivery and re-stocking fees will be deducted from your refund amount.  Please remember it can take some time for your bank or credit card company to process and post the refund. 

Cancellations

Any orders cancelled after 12 hours of placing the order may be subject to additional fees.  If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item.  Any refunds can only be issued to the same payment method which was used to place the order.

Terms & Conditions

OVERVIEW

This website is operated by PEDAL & RIDE. Throughout the site, the terms “we”, “us” and “our” refer to PEDAL & RIDE. PEDAL & RIDE offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall PEDAL & RIDE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless PEDAL & RIDE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@pedalandride.co.uk.
Our contact information is posted below:
PEDAL & RIDE
info@pedalandride.co.uk
Physical address (mail only, no returns): ClickLifestyle, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

03330 505 655

Company Number - 15187514